In order to provide our customers with the fastest, most accurate service, all orders need to be placed through our website. Using our website to place and receive orders also helps us to keep our operating costs down, which means lower prices for our customers. Online ordering also has the added benefits of improved inventory management, and the ability for customers to save shipping addresses and review past orders if an account is registered online.
We accept approved purchase orders from public schools, universities and government entities. We do not offer open terms for commercial accounts. POs can be either mailed or emailed to us. Please call us at 1-888-330-6172 for our email address. Purchase requisitions will not be accepted.
Order changes, additions or cancellations must be requested within an hour of placing the order.
To request a change order, please call us immediately at 1-888-330-6172.
Our order cut-off time for same day shipping is 12:00 pm Central Monday through Friday for most vinyl products. Equipment orders normally ship in 1-3 business days.
Please see our Shipping Information page for more details.
We offer UPS Ground for all products and UPS express services for Siser products. We offer Free UPS Ground Shipping on most orders over $199.00 and flat rate UPS Ground shipping of $11.99 for everything else. Please see our Shipping Information for full details.
Depending on your location you can expect to receive your order within 1-5 business days using regular ground services. For a more exact time please see our Shipping Information for detailed shipping time maps.
No, not currently.
No, local order pick up is not offered. All orders will be shipped to you directly from the manufacturer or distributor.
Our mailing address is:
902 S. Randall Rd. Suite C-310
Saint Charles, IL 60174
This is not a walk-in location.
As of January 1, 2019, we are required by state law to collect sales taxes on all orders in qualifying states unless we have a valid sales tax exemption certificate on file for your company or organization.
If you have a valid certificate, please view our Sales Tax page for further details on how to register.
First, look through the entire order and separate all the items. Unroll anything that is not on a core as multiple items that are less than 15 ft in length will be rolled together. Also check inside cores for small items.
If the items are still missing check the invoice. The item may be marked as drop shipped from the manufacturer. This means that the item is being shipped to you directly from the manufacturer instead of from us. We do this for out of stock or special-order items. Most manufacturers ship within 1-2 business days so you should receive drop shipped items in a timely manner.
If the packing list indicates that the item was shipped but you did not receive it, please give us a call at 1-888-330-6172 as soon as possible so we can correct the problem. Shipping errors or omissions need to be reported to us within 30 days of purchase in order to be corrected or adjusted. Sorry, we cannot make corrections after this time.
Simply contact us by phone at 1-888-330-6172 toll-free, and we will help you with any issues to correct the problem. If the item is determined to be lost/damaged/wrong, we will promptly replace it free. A return label will be issued to have the damaged/wrong products returned to us at no charge to you.
Your satisfaction with our products and service is our number-one goal. If after receiving your item you determine that it was not what you expected, simply log into your account, find the order and click the Return Items link within 30 days of purchase. If your request qualifies for a return, you will receive an email, within 2 business days, authorizing your return. Please review our Return Policy before initiating a return.
We do not offer a product catalog. All our products are located on our website. We do sell color charts for most of our popular materials.
Unfortunately, it is exceedingly difficult to describe a color and without seeing your project it would be almost impossible for us to help choose the exact color you are looking for.
We do understand choosing a color based off the samples we have online can still be difficult. Therefore, we sell color charts for most of our popular materials so you can have actual samples available to choose for all your projects.