Same Day shipping for orders placed by 3:00pm central. LEARN MORE

Customer Service (888) 330-6172 or (630) 584-8202 local

Specialty Graphics Supply, Inc., Heat Transfer Vinyl, Sign Vinyl, Rhinestones, Transfer Papers, Equipment and More

We offer top-quality Roland, Graphtec and Silhouette vinyl cutter plotters. We also offer heat presses from Stahls Hotronix. We specialize in t-shirt and apparel decorating and offer the world's largest selection of heat applied vinyls from Chemica, Specialty Materials and Siser.

Shipping Information


Order Cut-Off Times for Same-Day Shipping:

Orders are processed, packed and shipped Monday through Friday.  We are closed on the weekends.

  • Orders placed by 3:00 pm Central will ship the same day for in-stock orders using either a Free Shipping, FedEx Ground or UPS Ground shipping option.
  • FedEx Express and UPS Express orders placed by 4:00 pm Central will ship same-day for in-stock orders.  Express orders include those shipped by overnight, two-day and three-day shipping options.  
  • USPS First Class Mail and Priority Mail orders are not guaranteed to ship same-day.  This is due to the local mail delivery route which generally serves our facility in the morning hours.

We will continue to process and pack orders up until the time that our FedEx and UPS pickups take place.  Depending on our workload for the day, orders placed after cut-off may still ship same-day.

Occasionally there may be days when we will not be able to ship orders received before the daily cut-off time. If this situation occurs, we will post a notification on our home page and notify affected customers by email.

Resellers:  We will do our best to ship large sheet or roll stocking orders the same day but in some cases orders may require an extra business day to prepare and ship your order.

Change of Shipping Address:

Due to credit card fraud issues, post shipment address changes can only be initiated with FedEx and UPS by our staff. Customers can no longer re-route shipments to a Walgreens store or other location without our consent.  All shipping address change requests will be subject to identity verification plus a $20 per package service fee.  If you need to change your address, please call 1-888-330-6172.  New customers will be asked to  provide a copy of a valid driver's license and a copy of the credit card used online as proof of identity. 


Free Shipping for orders over $149.00!

Specialty Graphics Supply is pleased to offer our customers free ground shipping for all orders over $149.00.  The free shipping option will automatically be selected for qualifying online orders.

Qualifying orders will be shipped by FedEx Ground/Home Delivery or by UPS Ground or USPS Priority Mail upon request.  We reserve the right to change the shipping method at our discretion.

Free Shipping Terms:

  • Customers can expect to receive their order within 7 business days depending on their proximity to our warehouse located in Saint Charles, Illinois.  Most customers will receive their order within 3 business days.  See the delivery time maps below.
  • Free shipping qualification is determined by the net order subtotal total (after any coupons or discounts are applied).
  • Orders shipping by USPS Priority Mail may be picked up the next business day (Monday through Friday) after tracking information is provided via email.  This is due to a morning pickup schedule by our local USPS letter carrier. 
  • If an ordered item is out out stock and expected to return to stock within 2 business days, the entire order will be held so it can be shipped complete.  We will contact the customer by phone or email when this condition arises.
  • Free shipping is offered to ship-to addresses located in the continental USA only.  Free shipping is not offered for orders shipping to Alaska and Hawaii.  Customers in these areas should choose either a FedEx, UPS or USPS shipping option.
  • Should the customer return the item(s), the shipping charge that we incurred to ship the original order will be deducted from the refund.
  • For our mutual protection, a delivery signature will be required for all vinyl cutter, laser printer, heat press and supply orders over $500 in value.
  • Not valid for some drop shipped special orders.
  • Certain heavy or oversize items may require a shipping surcharge.
  • We reserve the right to change or cancel the free shipping offer at any time.

USPS First Class Mail & Priority Mail:

We are pleased to offer First Class Mail and Priority Mail from the United States Postal Service as a lower cost shipping option. From our experience, we find the delivery time can range from 1-7 business days regardless of the delivery times stated by the USPS. If you have a time sensitive project to complete, we would recommend choosing a FedEx or UPS shipping option.

Orders shipping through the USPS may be picked up the next business day (Monday through Friday) after tracking information is provided via email.  This is due to a morning pickup schedule by our local USPS letter carrier.

Please be aware of Postal Service holidays which can affect delivery times. 

We do not consider a USPS Priority Mail package to be lost and eligible for replacement until at least 10 business days have passed since the package left our warehouse. 


Fedex Ground/Fedex Home Delivery:

  • FedEx Ground delivers to commercial business addresses Monday through Friday with no service on Saturday or Sunday.
  • FedEx Home Delivery delivers to residential addresses (including home businesses) Tuesday through Saturday with no service on Sunday or Monday. There is no additional charge for a Saturday delivery.
  • To determine a likely delivery date using FedEx Ground (commercial delivery), do not include the day that the package was picked up at our facility or Saturdays or Sundays.
  • To determine a likely delivery date using FedEx Home Delivery (residential delivery), do not include the day that the package was picked up at our facility or Sundays and Mondays.
  • For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is picked up from our warehouse does not count as the first shipping day.

Fedex Ground Shipping Time:


**The time displayed are a general representation of transit time for Fedex Ground shipments to commercial distinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.


Fedex Express (Priority Overnight, Standard Overnight, 2Day, Express Saver):

If you need an in-stock item fast, we offer great negotiated express rates from FedEx. FedEx Express orders must be placed by 4:00pm Central (that's 5:00pm Eastern and 2:00pm Pacific) in order to be shipped the same-day. Please note that items that require drop shipping from the manufacturer may not ship out the same day.

FedEx Express delivers Monday through Friday only unless the "Saturday Delivery" option is selected for an extra fee. The "Saturday Delivery" option will only appear on our web site on Thursdays for 2Day service and on Fridays for Priority Overnight service.

Please visit the FedEx website to review complete shipping and delivery commitment details.

Fedex Express Delivery Times:

FedEx Priority Overnight - Next-business-day delivery (Monday through Friday only unless the "Saturday Delivery" option is selected) by 10:30am to most U.S. addresses; by 5:00pm in remote areas.

FedEx Standard Overnight - Next-business-day delivery (Monday through Friday only) by 3:00pm to most U.S. addresses; by 4:30pm to rural areas.

FedEx 2Day - By 4:30pm in 2 business days (Monday through Friday only) to most areas (by 7:00pm to residences).

FedEx Express Saver (3 business days) - Delivery to businesses by 4:30pm and to residences by 8:00pm in 3 business days. Available throughout all states except Alaska and Hawaii. FedEx Express Saver is only recommended for our customers located in the green 4 business day delivery areas shown on the transit map above (CA, OR, WA and parts of AZ, CO, ID, MT, NM, NV and UT).


UPS Ground:

  • UPS Ground delivers to both commercial and residential addresses.
  • We will ship your order that qualifies for our free shipping offer by UPS Ground by request only. If you would prefer that we use UPS Ground for free shipping, please make your request in the order "Comments" area.
  • UPS Ground delivers to commercial and residential addresses Monday through Friday only.
  • To determine a likely delivery date using UPS Ground, do not include the day that the package was picked up at our facility or Saturdays or Sundays.
  • For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is picked up from our warehouse does not count as the first shipping day.

UPS Ground Shipping Time:


**The time displayed are a general representation of transit time for UPS Ground shipments


UPS Expedited:

If you need an in-stock item fast, we offer great negotiated express rates from UPS. UPS Expedited orders must be placed by 4:00pm Central (that's 5:00pm Eastern and 2:00pm Pacific) in order to be shipped the same-day. Please note that items that require drop shipping from the manufacturer may not ship out the same day.

Please visit the UPS website to review complete shipping and delivery commitment details.

UPS Expedited Delivery Times:

UPS Next Day Air - Next business day (Monday through Friday only) delivery by 10:30am - 12:00pm noon, or end of day, depending on destination.

UPS Next Day Air Saver - Next business day (Monday through Friday only) delivery by 3:00pm to 4:30pm.

UPS 2nd Day Air - Delivery by the end of the second business day (Monday through Friday only). Some locations in Alaska and Hawaii require additional transit time.

UPS 3 Day Select - Delivery by the end of the third business day (Monday through Friday only).


FedEx and UPS Late Package Guarantee:

If a FedEx or UPS package delivery is late, we can request a refund for the shipping charges on your behalf for up to 15 days after the original package ship date.  It is the customer's responsibility to inform us of a late delivery within a timely manner.  Shipping refund requests made after the 15 day refund window will not be honored.

Once we receive a shipping refund request from a customer, we will submit the claim to the carrier for review.  If approved, we will issue a refund to the customer via the same payment method used for the order.  Please allow up to 5 business days for refunds to be issued.

Please note that shipping delays due to inclement weather are not covered under either carrier's late package guarantee and no refund or adjustment will be issued.  Please understand that this is the carrier's policy and not ours.  

Review current FedEx Service Alerts that may be affecting shipments.

Review current UPS Service Alerts that may be affecting shipments.


Customer Pickup at our Saint Charles, Illinois Warehouse:

We are pleased to offer a customer pickup option for our local customers.  Please keep in mind that we are a shipping warehouse and not a retail store.  All orders must be placed at least one hour ahead of time through our website.  Orders placed in person in our warehouse may incur a $15.00 rush order fee.

Local customers can choose the "Customer Pickup" shipping option during the online checkout process.  Orders will be ready for pickup in one hour from the time the order is submitted.  Orders can be picked up between the hours of 9:00 am to 4:00 pm Monday through Friday.  Orders placed after 3:00 pm Central will be ready for pickup after 9:00 am the next business day.  Orders must be picked up within five business days from the time the order is placed. Orders not picked up within 5 business days will be cancelled and a 20% restock fee will be deducted from the refund or billed to the customer's account.  The restock fee must be paid before any further orders can be processed.

Identification Required for New Customers

If you are a new customer placing your first pickup order, please be advised that the credit card holder will be required to pick up the order and provide identification.  We will not release the order to third parties.  We are going to ask to see your driver’s license and the credit card that was used for the online transaction.  If they don’t match the online order information, we will not be able to release the order to you.  Unfortunately credit card fraud is a growing problem for us and this is the only way that we can protect ourselves and credit card account holders.

Illinois sales tax of 8% will be added to all orders placed by out of state customers that choose the customer pickup option.

Our warehouse location:

Specialty Graphics Supply Inc.
3875  Commerce Drive
Saint Charles, IL 60174

Pickup hours:  Monday through Friday 9:00 am to 4:00 pm Central.


Other Important Information

Delivery Signatures: For our mutual protection, a delivery signature will be required for all equipment (vinyl cutter, laser printer, heat press) orders and supply orders valued at $500 or more. Please make sure that someone will be available to sign for package(s) on the scheduled delivery day.

Returns: Please view our return policy by clicking here.

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