FAQ
Frequently Asked Questions (FAQ)
Please click on your question below.
What is your order cut-off time for same-day shipments?
Do you offer free shipping?
When will I receive my order if I use the FedEx Express Saver shipping option?
Do you have a catalog?
What are your business hours?
Where are you located?
I can't find an item on your site, can you help?
Do you ship internationally?
Do you accept purchase orders?
I would like to cancel/change my order, how do I do this?
Why was I charged a handling fee?
Can I return my purchase?
The item I received is defective, what do I do?
Part of my order was missing from the shipment, when will I receive the rest of my order?
Do you carry this? If not, can you?
Do you offer training?
What is your order cut-off time for same-day shipments?
Our company's shipping goal is "If it's in by four it's out the door". If you place your order for an in-stock item by 4:00pm Central, we will do our best to ship your order out the same day. This is our company's shipping goal but it's not a guarantee. Occasionally we fall short of our shipping goal during periods of peak demand. Mondays are typically our busiest day as we are processing and shipping orders that were placed during the previous weekend.
Items that are drop shipped (shipped directly from the manufacturer) or special orders typically ship during the next business day.
Please see our our Shipping Information page for more details.
We offer free ground shipping everyday for internet orders over $199.00 within the continental USA.
Please see our Free Ground Shipping Details page for more information.
When will I receive my order if I use the FedEx Express Saver shipping option?
FedEx Express Saver shipments will be delivered in 3 business days so it a good option for customers located in areas where ground delivery typically takes 4 or 5 days. Since we are located in the Midwest, most of our customers can expect to receive their order within 1-3 business days using regular ground services.
To review the FedEx and UPS time in transit maps, please see our Shipping Information page.
We do not have a catalog for a couple of reasons:
1. The environmental impact (cut trees, toxic inks, waste, etc) on our planet.
2. We are constantly adding new products and adjusting prices according to current market conditions. Any printed catalogs would be obsolete by the time we received them back from the printer.
We are open Monday through Friday from 8:30am to 5:00pm Central.
We are located at:
1092 Carolina Drive, Unit 5
West Chicago, IL 60185
I can't find an item on your site, can you help?
One thing you can try is entering the item you are looking for in the Search Keyword box which is located under the "Sale Items" button on our home page. If this doesn't help feel free to call us at 1-888-330-6172 during business hours or send us a message through our Contact Page to inquire about the item.
Sorry, we do not ship internationally. We ship to customers located in the USA only.
Do you accept purchase orders?
We accept approved purchase orders from public schools, universities and government entities. We do not offer open terms for commercial accounts. POs can be either mailed or faxed to us. Please call us at 1-888-330-6172 for our fax number. Purchase requisitions will not be accepted.
I would like to cancel or change my order, how do I do this?
Call us at 1-888-330-6172 toll-free as soon as possible. We process and ship orders quickly so it is important that you contact us with changes or cancelations immediately. If you request a change order, please be aware that there is a $3.00 handling and processing fee that will be charged to cover our extra administration costs.
Why was I charged a handling fee?
While we do not add a handling fee to every order, a $3.00 handling & processing fee will be added for requested change orders or the consolidation of multiple online orders so they can be shipped together. This small fee helps to offset the cost of extra administrative time spent on order processing.
Your satisfaction with our products and service is our number-one goal. If after receiving your item you determine that it was not what you expected, simply contact us by phone at 1-888-330-6172 within 30 days of the original item delivery date for a return authorization number and return instructions. Please read our Return Policy for further details.
The item is defective what do I do?
Simply contact us by phone at 1-888-330-6172 toll-free, and we will help you with any issues to determine if it is defective. If the item is determined to be defective, we will promptly replace it free. A shipping call tag will be issued so defective products are returned to us at no charge to you.
Part of my order was missing from the shipment, when will I receive the rest of my order?
If something is missing from your order, the first thing to do is check the packing slip that is normally sent along with the shipment. If the item that is missing has a "DS" next to it, the item is being "drop shipped" from the manufacturer. This means that the item is being shipped to you directly from the manufacturer instead of from us. We do this for out of stock or special order items. Most manufacturers ship within 1-2 business days so you should receive drop shipped items in a timely manner.
If the packing list indicates that the item was shipped but you did not receive it, please give us a call at 1-888-330-6172 as soon as possible so we can correct the problem. Shipping errors or omissions need to be reported to us within 30 days of purchase in order to be corrected or adjusted. Sorry, we cannot make corrections after this time.
I am looking for an item that you don't currently carry. Can you start stocking it?
If you are unsure if we carry an item you can enter it into the search box and see if you can find it first. If we end up not having it and would like us to carry it, contact us through our Contact Page and let us know about the item.
If you are located in the Chicago metro area and would like hands on training for a purchased product, please call us at 1-888-330-6172 to set up a training session appointment. If a personal training visit is not possible, we offer telephone assistance during regular business hours and online tutorial videos. Video training can be found in our Video Training Center. There are also many free training videos available on web sites such as www.YouTube.com.
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