How fast do you ship orders?
Orders placed before 4:00 PM CDT generally ship the same day for in-stock orders using either FedEx or UPS shipping services (Priority Mail orders are picked up the next business day). The order cutoff time on Mondays is 3:00pm due a heavier work load due to orders placed over the weekend.Occasionally there may be situations when we will not be able to meet the daily deadline. If this situation occurs, we will post a notification on our home page. Our order cutoff time does not include orders placed on the weekends or special order items that must be shipped directly from the manufacturer (dropshipped).
Please note that our 4:00 PM Central order cutoff time (3:00pm on Mondays) is not a guarantee but rather a company goal that we do our best to meet on a daily basis. If you have a job deadline to meet and must receive your order by a specific date, we encourage our customers to use one of the FedEx or UPS express shipping options such as FedEx Standard Overnight or FedEx 2Day which are given processing priority everyday up until 4:00pm CDT.
Please note: All heat presses ship directly from Stahls Hotronix in PA by FedEx Ground or LTL truck carrier for larger models such as the Fusion. Most orders ship within 1-2 business days but please allow up to a week for popular models to be built and shipped.
How much does shipping cost?
The shipping cost depends on the total weight or size of the shipping boxes and the destination distance from our warehouse in West Chicago, Illinois. Our shopping cart will automatically calculate the shipping options once a ship-to zip code is provided.
How long will it take for my order to arrive?
Our standard shipping methods are FedEx Ground, FedEx Home Delivery and UPS Ground. All ground services offer delivery in 1 to 7 days from Saint Charles, Illinois according to the maps shown below. Most customers will receive their orders in 1-3 business days.
Specialty Graphics Supply normally ships within 24 hours of order receipt and most in-stock item orders ship the same-day if the order is placed before our order cutoff time for the day. Items that are drop shipped are normally shipped out within 1-2 days. Shipments are packed and shipped Monday through Friday only. If we are out of stock on an ordered item, or determine that it will take 2 days or longer to leave our warehouse, we will notify the customer by phone. The transit times shown below are in effect after the order ships from our warehouse.
Note: The shipping time maps do not apply to drop shipped items as these items are shipped directly to our customers from the manufacturer.
- For UPS and FedEx Ground shipments to commercial addresses, a business day does not include Saturday, Sunday, or holidays.
- For FedEx Home Delivery, a business day does not include Sunday, Monday or holidays. FedEx Home Delivery does deliver on Saturday for no additional charge.
- For FedEx or UPS express services a business day does not include Saturday or Sunday unless the Saturday Delivery option is selected for an additional fee. If you have any questions on when a package will arrive using Express shipping please contact us.
- For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is pickup up from our warehouse does not count as the first shipping day.
Expedited Shipping from FedEx and UPS
If you need an in-stock item fast, we offer expedited shipping options from FedEx and UPS. Expedited orders must be placed by 4:00 PM CDT (that's 5:00 PM Eastern and 2:00 PM Pacific) in order to be shipped the same-day. Please note that items that require dropshipping from the manufacturer may not ship out the same day.
FedEx Shipping Delivery Times
FedEx Priority Overnight
Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by 5 p.m. in remote areas.
FedEx Standard Overnight
Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.
By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
FedEx Express Saver
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days. Since most of our customers receive their orders in 1-3 days using standard ground services, this option only makes sense for west coast customers and those in Hawaii and Alaska.
Please visit the FedEx website to review complete shipping and delivery commitment details.
UPS Shipping Delivery Times
UPS Next Day Air
Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.
UPS Next Day Air Saver
Next business day delivery by 3:00 or 4:30 p.m.
UPS 2nd Day Air
Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.
UPS 3 Day Select
Delivery by the end of the third business day.
Please visit the UPS website to review complete shipping and delivery commitment details.
Please note that a business day does not include Saturday or Sunday . Saturday delivery will appear as a shipping option on Thursdays and Fridays for an additional charge.
We do not ship internationally or to freight forwarders at this time. We serve customers located in the United States only.
Delivery Signature is required for all equipment and high value orders
Please note that a delivery signature is required for all equipment orders and orders valued at $250 or more. Please make sure that someone will be available to sign for package(s) on the scheduled delivery day.
We offer Priority Mail from the United States Postal Service (USPS) as a lower cost shipping option. The USPS advertises delivery to every address in the continental USA in 2-3 business days but they do not guarantee it. From our own experience, the delivery timeframe is actually between 2-5 business days and sometimes longer. We do not consider a package to be lost by the USPS and eligible for replacement until 10 business days have passed since we tendered the package to the post office.
Please be aware that Priority Mail orders normally do not ship out the same day the order is placed. Most orders are picked up the next business day. If you have a time sensitive order, we highly recommend that you use a FedEx or UPS shipping option.
We will provide you with a USPS "Delivery Confirmation" number for your shipment. Please note that it is not a true tracking number and it may not show the current status or location of the package when checked online at USPS.com . USPS will scan the package at the time the package is dropped off to confirm delivery.
USPS Priority Mail shipments are only insured up to $50.00.
We do not ship to APO or FPO addresses.
Shipping address corrections or changes
If a customer needs to correct or change the ship-to address for a package that has already left our warehouse, a $12.00 address change fee per package is charged to us by FedEx and UPS. This fee is then passed along to the customer. There is no charge to the customer for address corrections resulting from an order entry error made by Specialty Graphics Supply.
**We reserve the right to change the shipping method or carrier at our discretion**