Same Day shipping for orders placed by 4:00pm CST. (3:00pm on Monday) LEARN MORE

Customer Service (888) 330-6172 or (630) 584-8202 local
Shipping Information

Orders placed before 4:00pm Central generally ship the same day for in-stock orders using either FedEx or UPS shipping services (USPS Priority Mail orders may be picked up the next business day). The order cutoff time on Mondays is 3:00pm Central due to a heavier work load from orders received over the weekend.

Please note that our 4:00pm Central order cutoff time (3:00pm on Mondays) is a company goal that we do our best to meet on a daily basis. Occasionally there may be situations when we will not be able to meet the shipping cutoff goal. If this situation occurs, we will post a notification on our home page and notify affected customers by email.

If you have a job deadline to meet and must receive your order by a specific date, we encourage our customers to use one of the FedEx or UPS express shipping options such as FedEx Standard Overnight or FedEx 2Day which are given processing priority everyday up until 4:00pm Central.

Resellers:  We will do our best to ship large sheet or roll stocking orders the same day but in some cases orders may require an extra business day to prepare and ship your order.


Free Ground Shipping:

Specialty Graphics Supply is pleased to offer our customers free ground shipping for pre-paid online orders over $149.00. To receive free shipping, customers must place their order through our web site using a credit card or PayPal. The free shipping option will automatically be selected for qualifying orders.

We will ship your order using either FedEx Ground (commercial), FedEx Home Delivery (residential). Our standard shipping methods are FedEx Ground (commercial ship-to addresses) and FedEx Home Delivery (residential ship-to addresses) but we reserve the right to change the shipping method at our discretion.

If for some reason you prefer us to ship it via UPS Ground just put in the comments "Ship UPS" and we will do our best to ship it the method you prefer.

Read Our Free Ground Shipping Terms


USPS Priority Mail:

We are pleased to offer Priority Mail from the United States Postal Service as a lower cost shipping option. From our experience, we find the delivery time can range from 1-10 business days regardless of the delivery times stated by the USPS. If you have a time sensitive project to complete, we would highly recommend choosing a FedEx or UPS shipping option.

USPS Priority Mail service is not guaranteed and may not ship from our warehouse the same day. Also, please be aware of USPS holidays.

We do not consider a USPS Priority Mail package to be lost and eligible for replacement until at least 15 business days have passed since the package left our warehouse. 


Fedex Ground/Fedex Home Delivery:

  • FedEx Ground delivers to commercial business addresses Monday through Friday with no service on Saturday or Sunday.
  • FedEx Home Delivery delivers to residential addresses (including home businesses) Tuesday through Saturday with no service on Sunday or Monday. There is no additional charge for a Saturday delivery.
  • To determine a likely delivery date using FedEx Ground (commercial delivery), do not include the day that the package was picked up at our facility or Saturdays or Sundays.
  • To determine a likely delivery date using FedEx Home Delivery (residential delivery), do not include the day that the package was picked up at our facility or Sundays and Mondays.
  • For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is picked up from our warehouse does not count as the first shipping day.

Fedex Ground Shipping Time:


**The time displayed are a general representation of transit time for Fedex Ground shipments to commercial distinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.


Fedex Express (Priority Overnight, Standard Overnight, 2Day, Express Saver):

If you need an in-stock item fast, we offer great negotiated express rates from FedEx. FedEx Express orders must be placed by 4:00pm Central (that's 5:00pm Eastern and 2:00pm Pacific) in order to be shipped the same-day. Please note that items that require drop shipping from the manufacturer may not ship out the same day.

FedEx Express delivers Monday through Friday only unless the "Saturday Delivery" option is selected for an extra fee. The "Saturday Delivery" option will only appear on our web site on Thursdays for 2Day service and on Fridays for Priority Overnight service.

Please visit the FedEx website to review complete shipping and delivery commitment details.

Service Guarantee: FedEx Express services are guaranteed with the exception of when inclement weather conditions exist. Unfortunately shipping refunds are not issued by FedEx for weather related service delays.

Review current FedEx Service Alerts that may be affecting shipments.

In the case of a non-weather related service failure, please call us at 1-888-330-6172 and we will request a refund from FedEx on your behalf. Once the shipping refund is approved by FedEx, will will gladly refund your credit card or Paypal account.

Fedex Express Shipping Time:

FedEx Priority Overnight - Next-business-day delivery (Monday through Friday only unless the "Saturday Delivery" option is selected) by 10:30am to most U.S. addresses; by 5:00pm in remote areas.

FedEx Standard Overnight - Next-business-day delivery (Monday through Friday only) by 3:00pm to most U.S. addresses; by 4:30pm to rural areas.

FedEx 2Day - By 4:30pm in 2 business days (Monday through Friday only) to most areas (by 7:00pm to residences).

FedEx Express Saver (3 business days) - Delivery to businesses by 4:30pm and to residences by 8:00pm in 3 business days. Available throughout all states except Alaska and Hawaii. FedEx Express Saver is only recommended for our customers located in the green 4 business day delivery areas shown on the transit map above (CA, OR, WA and parts of AZ, CO, ID, MT, NM, NV and UT).


UPS Ground:

  • UPS Ground delivers to both commercial and residential addresses.
  • We will ship your order that qualifies for our free shipping offer by UPS Ground by request only. If you would prefer that we use UPS Ground for free shipping, please make your request in the order "Comments" area.
  • UPS Ground delivers to commercial and residential addresses Monday through Friday only.
  • To determine a likely delivery date using UPS Ground, do not include the day that the package was picked up at our facility or Saturdays or Sundays.
  • For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is picked up from our warehouse does not count as the first shipping day.

UPS Ground Shipping Time:


**The time displayed are a general representation of transit time for UPS Ground shipments


UPS Expedited:

If you need an in-stock item fast, we offer great negotiated express rates from UPS. UPS Expedited orders must be placed by 4:00pm Central (that's 5:00pm Eastern and 2:00pm Pacific) in order to be shipped the same-day. Please note that items that require drop shipping from the manufacturer may not ship out the same day.

Please visit the UPS website to review complete shipping and delivery commitment details.

Service Guarantee: UPS expedited services are guaranteed with the exception of when inclement weather conditions exist. Unfortunately shipping refunds are not issued by UPS for weather related service delays.

In the case of a non-weather related service failure, please call us at 1-888-330-6172 and we will request a refund from UPS on your behalf. Once the shipping refund is approved by UPS, will will gladly refund your credit card or Paypal account.

UPS Expedited Shipping Time:

UPS Next Day Air - Next business day (Monday through Friday only) delivery by 10:30am - 12:00pm noon, or end of day, depending on destination.

UPS Next Day Air Saver - Next business day (Monday through Friday only) delivery by 3:00pm to 4:30pm.

UPS 2nd Day Air - Delivery by the end of the second business day (Monday through Friday only). Some locations in Alaska and Hawaii require additional transit time.

UPS 3 Day Select - Delivery by the end of the third business day (Monday through Friday only).


Other Important Information

Delivery Signatures: Please note that a delivery signature is required for all equipment (vinyl cutter, heat press) orders and supply orders valued at $500 or more. Please make sure that someone will be available to sign for package(s) on the scheduled delivery day.

Shipping address corrections: If a customer needs to correct or change the ship-to address for a package that has already left our warehouse, a $12.00 address change fee per package is charged to us by FedEx and UPS. This fee is then passed along to the customer.

**We reserve the right to change the shipping method or carrier at our discretion**

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