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Shipping Information
How much does shipping cost?
The shipping cost depends on the total weight or size of the shipping boxes and the destination distance from our warehouse in West Chicago, Illinois. Our shopping cart will automatically calculate the shipping options once a ship-to zip code is provided.
How long will it take for my order to arrive?
Our standard shipping methods are FedEx Ground and UPS Ground. Both services offer delivery in 1 to 5 days from West Chicago, Illinois according to the maps shown below. Most customers will receive their orders in 1-3 business days.
Specialty Graphics Supply normally ships within 24 hours of order receipt and most orders ship the same-day if the order is placed before 4:00pm Central. Items that are drop shipped are normally shipped out within 1-2 days. Shipments are prepared Monday through Friday. If we are out of stock on an ordered item, or determine that it will take 3 days or longer to leave our warehouse, we will notify the customer by phone. The transit times shown below are in effect after the order ships from our warehouse.
Note: The shipping time maps do not apply to drop shipped items as these items are shipped directly to our customers from the manufacturer.
Please Note:
- For FedEx Ground and UPS Ground (to commercial locations), a business day does not include Saturdays, Sundays, or holidays.
- For FedEx Home Delivery, a business day does not include Sundays, Mondays or holidays. FedEx Home Delivery does deliver on Saturdays.
- For example: We ship a package to a customer on Monday that normally takes 2 business days for delivery, the customer can expect to receive the package on Wednesday. The day the package is pickup up from our warehouse does not count as the first shipping day.
Overnight and 2 Day Shipping If you need an item fast, we also offer expedited services from FedEx and UPS. Expedited orders must be placed by 4:00pm Central (that's 5:00pm Eastern and 2:00pm Pacific) in order to be shipped the same-day. Please note that items that require dropshipping from the manufacturer may not ship out the same day. International Shipping We ship to Canada only. Canadian customers can enter orders through our web site or by phone at 1-888-330-6172 toll-free. Canadian orders are shipped by UPS only. Canadian customers are responsible for any import taxes and broker fees that may be imposed on the shipment at the time of delivery. Free shipping is not available for Canadian orders. Priority Mail from the United States Postal Service (USPS) We offer Priority Mail from the USPS as an economical shipping option for smaller items. The standard shipping time for Priority Mail is 2-3 days in the continental USA. Deliveries to Alaska, Hawaii and Puerto Rico may take up to 7 days. Our Priority Mail pick-up takes place early in the morning each business day. Because of the early pick-up time, most Priority Mail orders do not leave our warehouse until the next business day. A USPS delivery confirmation number will be provided on the sales receipt/invoice and also in the shipping confirmation email. The delivery confirmation is not a true tracking number and will not provide the current whereabouts of the package. It simply provides confirmation of when the package has been delivered. We cannot ship orders to APO/FPO addresses. Delivery Signature is required for all equipment and high value orders Please note that a delivery signature is required for ALL equipment and high-value orders. Please make sure that someone will be available to sign for package(s) during the day. If we have to change the ship-to address after the shipment has already left our warehouse, there is a $10.00 ship-to address change fee. This fee is charged to us by FedEx or UPS and is passed on to the customer. We reserve the right to change the shipping method or carrier on all orders at our discretion.
credit cards as well as
PayPal.
