Return Policy

Your satisfaction with our products is our number-one goal!  If after receiving your item you determine that it was not what you expected, simply contact us by phone at 1-888-330-6172  within 30 days of the original item delivery date for a return authorization number and return instructions.  Once we receive the returned item, we will verify the item's condition and issue a refund.   In order to qualify for a full product refund, the item must be returned in like-new condition, in the original retail box with all parts, accessories, etc.  Shipping charges are not refundable.  Customers are responsible for all shipping costs for returned and exchanged products.

The following items cannot be returned for a refund:

• Partially used vinyl rolls & application tape.
• All products over 30 days old.
• All software and clip art products.
• All special order (dropshipped) items.
  
• All custom cut vinyl rolls less than 15" in width.
  
• All by the foot vinyl products.
• Roland, Graphtec and GCC vinyl cutters wider than 30".

Equipment Return Policy (Roland, Graphtec, GCC, Stahls, Hotronix, Geo. Knight, etc.):

Non-defective units can be returned for a refund less a 20% restock charge within 30 days of the original delivery date.   Shipping charges and starter kits are not refundable.  We will also deduct the replacement cost for used/damaged blades, cutter protection strips, carrier sheets, etc.  If upon inspection we find that the unit is inoperable or has been misused or abused by the customer, no refund will be issued and the customer will be contacted for redelivery. 

Vinyl Film Return Policy:

Unopened 15" & 24" wide vinyl rolls can be returned for a full refund less shipping within 30 days of purchase.  Special order items which require dropshipping from the vendor are not returnable. No vinyl returns will be accepted after 30 days of purchase.

In the case that we make an order entry or packing error, replacement products will be sent free of charge and UPS Ground return shipping labels will be emailed to the customer at no charge.  Customers are responsible for giving the labeled return package to their UPS driver or dropping it off at a UPS Service Center within 30 days.  If the return package is not received by Specialty Graphics Supply within 30 days, we will assume that the customer decided to keep the item and they will be charged/billed accordingly.

Defective Items Policy :

Defective items can be returned for exchange within 30 days of the original item delivery date.  After 30 days, defective items will need to be returned directly to the manufacturer under the manufacturer's warranty.  To exchange a defective item, please contact us by phone at 1-888-330-6172  within 30 days of the original item delivery date for a return authorization number and return instructions. 

Once we receive the returned defective item, we will verify the item's condition and serial number if applicable.  In order to qualify for an exchange, the original item must be returned in good condition, in the original retail box with all accessories, parts, manuals, software, etc.

In certain cases, Specialty Graphics Supply will reimburse customers for shipping costs incurred for returning orders containing shipment packing errors made by Specialty Graphics Supply.  Return shipping reimbursements will be limited to the original amount charged by Specialty Graphics Supply for shipping that item.